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Faq Paystubs

PaystubHero’s most frequently asked questions by our customers.

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FREQUENT ASKED QUESTIONS (FAQs)

We understand you may have questions about creating your own paystubs via our site which is why we’ve created a “Frequent Asked Questions” section. Check out some of most common questions below!

PaystubHero is a national accounting company located in Georgia, United States. Our goal has always been to save the day in terms of payroll, hence the name!  Keeping track of income and deductions as a small business owner and/or independent contractor can be overwhelming at times. This is why we’ve created this platform. To remove the stress of generating check stubs while removing the need to purchase expensive and complicated accounting softwares. PaystubHero is as easy as 1-2-3, the perfect paystub generator to use in 2022.

To assist you in keeping track of your income, after you buy stubs from our site, your generated online paystubs will be automatically sent to you via email as well as downloaded directly onto your computer after checkout. If you would like a physical copy sent to you via mail, we also have that option as well!

It only takes a few minutes to create a pay stub with our generator. After entering you, your employees information, as well as the information about the company, our check stub creator will calculate your taxes correctly and send the documents safely to your email!

Simply contact us by clicking the message bubble on the bottom right-hand corner of your screen. There you can chat with a live accountant who’ll gladly assist you with any questions you may have.

If asked to provide your last 30 days of paystubs, this means collecting the exact number of documents showcasing 30 days of work from the day you were asked. If you are an independent contractor/own your own business you can create 30 days of paystubs here. If you have an employer, simply contact them and ask for the required documents needed.

Your employer is the point of contact when verifying the information on your paystubs. If you are an independent contractor/own your own business you can verify them yourself, with other means of identification such as W2’s, and bank statements.

The paystub will list out the gross earnings less deductions such as taxes, retirement, health savings, and net pay. This is generally provided for both the current period and year-to-date (YTD).

Net pay is generally the amount the employee will receive after taxes and deductions have been subtracted from gross pay.

Year-to-date or YTD is means the cumulative amount from January 1 to the current date or pay period. Generally, individual persons are taxed on earnings throughout the calendar year (Jan 1 – Dec 31). Therefore, amounts must be tracked cumulatively from Jan 1.

Gross pay is earnings before deductions and taxes. For example, if you earn $50 per hour and work 40 hours, your gross pay is $2,000.

These are two separate items related to payroll. Paycheck is the physical check or direct deposit that documents the transfer of funds to the employee. paystub is the detailed statement that accompanies the paycheck to demonstrate the earnings and deductions of the employee. Think of paystub as an “invoice” relating to the employee’s work for the period and the paycheck as the “receipt” for payment.

Net pay is the amount the employee “takes home” or receives after all deductions and taxes have been removed. Gross pay is earnings before taxes and deductions. The employee earns their gross pay (hourly or salary) and then the employer is required by law to deduct taxes and other items, tendering the net pay to their employee.

The primary benefit of a paystub is to allow the employee to track their earnings and ensure no discrepancies occurred. In addition, many third parties may ask for copies of paystubs as proof of earnings or employment.

Generally, how companies and employers designate employees versus contractors (aka independent contractors or non-employee contractor), is a complex legal question governed by local and federal statutes. An employee is considered part of the employer/company and has taxes and deductions removed from their gross earnings. An independent contractor is not considered a part of the employer/company and does not have taxes or deductions removed from their gross earnings. An independent contractor will generally receives only a check payment with remittance advice (a check stub but not considered a paystub because there are no taxes). An employee will generally receive a paystub that shows taxes, deductions, and net pay.

This could be a function of the amount of earnings you have and the tax withholding tables, which may stipulate $0 federal or state tax be deducted for certain income levels.

Yes, all of the documents you create on our site are considered legal. So, you can create your perfect documents using PaystubHero with the accurate tax calculations.

You can download the documents you have created from our site by clicking the download button. Apart from that, the documents you create after you place your order are automatically downloaded to your computer as well as sent to you by e-mail.

We don’t have a mobile app yet, but our website is also suitable for mobile use. You can also create your documents on mobile using your browser.

We do not have this feature at the moment, but very soon you will be able to access the documents you have created before on our site.

After you place your order, you can choose to receive your documents in print. After creating a physical order, shipping information will be sent to you by e-mail. You can track your document with the information provided.

Documents are shipped via USPS. Customers are emailed a tracking number once physical documents are shipped.

Physical documents are generally published and packed within 1-2 business days *, and it takes another 2-3 for the documents to arrive at the client’s shipping address.

Still, or questions pertaining to the document (s)– for illustration, if the phone number is not entered duly– this could affect in a detention to the product time, * If there’s an issue with the shipping address.

We do not keep your payment information on our site in any way. You can make your payments securely with 3D secure payment system.

PaystubHero use SSL/TLS advanced encryption methods to help keep your personal and tax data safe.

At the same time, we guarantee that your email address and other contact information will be safe and will not be shared with third parties.

All the information you share is safe with us because we care about your security and privacy.

You have the chance to preview your document before purchasing, so you can check the information you entered. In this way, you can correct the parts that you think are wrong before making your purchase by going back to previous steps.

If you think there is a mistake in the documents you created after placing your order, you can contact our customer support team and tell them which mistake you want to be corrected.

However, we cannot completely change your employee’s or employer’s name, pay period, and address fields.

You can change the template after previewing your document before making your payment.

Calculations such as federal and state withholdings, FICA taxes such as Social Security and Medicare taxes, YTD calculations will be made while you create your document.

PaystubHero accept payments made through credit and debit cards of major types such as Visa, Mastercard, and American Express.

As per our company policy, we do not refund successful orders. For this, you can review our Terms and Conditions section.

But in short, you cannot get a refund in the following situations:

If you don’t like the document you created and the template you choose,

If you don’t want to use document you created,

If you think the calculations wrong,

If you have created two different orders and you want a refund because you entered the wrong information on the first one. We check the orders and documents you have created and if you have made changes to the name, address and pay period you can’t get a refund.

No, there’s no charge to remove the watermark textbook.

The watermark textbook will appear on your document until you complete your order. After you make a purchase, the textbook of the watermark won’t appear on your document.

You can contact us via email support@paystubhero.com or chat for any questions! For all your questions, our customer support team is ready to assist you 24/7.

You’ll admit your digital orders via e-mail right after you have created your order and completed your payment. At the same time, you can download your order by clicking the download button on our web service.

After you produce your physical order, the shipping information is transferred to you by e-mail and you can track the status of your order with the information handed.

If you think there is a mistake in the documents you created after placing your order, you can contact our customer support team and tell them which mistake you want to be corrected.

However, we cannot completely change your employee’s or employer’s name, pay period, and address fields.

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